BIG FAQ CENTER • BLUE GALAXY EDITION
Frequently Asked Questions
Find quick answers about setup, devices, streaming quality, troubleshooting, and support. If you still need help, contact us directly on WhatsApp or email.
Need personal help?
Message us your device type (Firestick, Smart TV, Android, iPhone…) and we’ll guide you step-by-step.
Setup & Installation
Activation, playlists, and first-time setup.
How do I start after I purchase?
After purchase, message us on WhatsApp with your device type. We send your details and guide you through setup and activation.
What information should I send to support?
Send: device type (Firestick/Smart TV/Android/iPhone), app name if you already use one, and your issue (if any). We’ll guide you quickly.
Do you help with installation step-by-step?
Yes. Our team can guide you step-by-step via WhatsApp until everything works correctly.
How long does activation take?
Activation is usually quick once your order details are confirmed. If you need help, message us and we’ll activate and guide you.
Can I use my own IPTV app?
In most cases yes. Tell us your app name and device, and we’ll provide the best setup method for it.
What should I do if the playlist does not load?
Check your internet connection, confirm the entered details, and try restarting the app. If it still fails, message support and we’ll fix it.
Devices & Compatibility
Smart TVs, Firestick, phones, tablets, and PC.
Does IPTV work on Firestick?
Yes. Firestick is fully supported. Message us your Firestick version and we’ll guide the setup.
Does it work on Smart TV (Samsung / LG / Android TV)?
Yes. Works on many Smart TVs. Tell us your TV type/model and we’ll recommend the best setup method.
Can I use it on iPhone or iPad?
Yes. iPhone/iPad are supported. Message us and we’ll guide you to the correct setup based on your preferred app.
Can I use it on Android phones and tablets?
Yes. Android devices are supported. We’ll help you set it up quickly.
Can I use IPTV on Windows or Mac?
Yes. You can use it on PC/Mac with supported apps. Tell us your system and we’ll guide the setup.
Can I watch on multiple devices?
It depends on your plan/options. Tell us how many devices you need and we’ll recommend the best solution.
Quality & Performance
4K, HD, stability, and best settings.
Do you offer 4K UHD channels?
Yes. Many channels and VOD support 4K UHD and HD. Availability depends on content and your internet speed.
What internet speed do I need?
A stable connection is important. Higher quality (like 4K) needs more speed and stability. If you have issues, we’ll help you optimize.
How can I reduce buffering?
Restart your router, try Ethernet if possible, close background apps, and lower quality if needed. Message us and we’ll guide you based on your device.
Why is the stream sometimes slow?
Streaming depends on your internet stability, Wi-Fi strength, and device performance. We can help you with best settings.
Do you have “No Freezing” streaming?
We focus on stable servers and smooth streaming. If you face freezing, we’ll troubleshoot your connection and app settings.
Can I use VPN?
If you face ISP restrictions or routing issues, VPN may help in some cases. If you’re unsure, ask us and we’ll advise based on your situation.
Troubleshooting & Fixes
Common issues and quick solutions.
App crashes or closes — what should I do?
Restart the device, clear app cache (if available), update the app, and try again. If it persists, message us for a fast fix.
I have “Invalid login” or “Authorization failed”
Check the details you entered and confirm there are no extra spaces. If it still fails, contact us and we will verify and fix it.
Some channels don’t work — is that normal?
Sometimes individual channels can be temporarily unavailable. If you report it, we can check and suggest alternatives or updates.
No sound or audio issues
Try changing audio track in the player, restart the stream, or switch to another channel to test. If needed, we’ll guide you.
Video is black screen
Restart the app, try another channel, and check your device video settings. If it continues, message us with your device details.
How do I update the playlist?
Some apps update automatically, others need refresh. Tell us which app you use and we’ll provide the correct steps.
Plans & Ordering
Subscriptions, payments, renewals, and upgrades.
What plans do you offer?
We offer 1, 3, 6, and 12 months. If you need multi-device options, ask us and we’ll recommend the best plan.
How do I order?
Choose a plan, then message us on WhatsApp. We guide you through confirmation and activation.
Can I upgrade my plan later?
Yes, in many cases upgrades are possible. Contact us and we’ll help you switch to a longer plan.
Do you offer renewal reminders?
You can message us before expiry and we’ll assist with renewal quickly.
Can I change device after activation?
If you change devices, tell us what changed and we’ll guide you. Options depend on your setup type.
Is there a trial?
Ask us on WhatsApp and we’ll tell you available options (depending on current availability and conditions).
Support & Help
How to contact us and get fast assistance.
How can I contact support fastest?
WhatsApp is the fastest. Message us with your device type and issue for quick help.
Do you provide 24/7 support?
We aim to respond as quickly as possible. Contact us anytime and we’ll assist you.
What should I send when reporting an issue?
Send: device type, app name, and a short description of the issue. A screenshot can help, too.
Can you help me choose the best plan?
Yes. Tell us what devices you use and how many people will watch, and we’ll recommend the best plan.
Do you offer setup help for beginners?
Yes. We can guide you step-by-step until you’re fully working.
How do I contact you by email?
Email us at mohamedrouidi2001@gmail.com with your device type and your message.
Still can’t find the answer?
Contact us now. We’ll guide you fast and clearly.