Refund Policy

This Refund Policy explains how refund requests are handled, eligibility rules, and how to contact support. We aim to resolve issues quickly and fairly.

1) Overview

We provide digital subscription services. Because digital services can be delivered instantly, refund eligibility depends on usage, technical verification, and the situation described in your request.

Fast help first: If you face any issue, contact us immediately on WhatsApp. Most problems can be fixed quickly (app settings, device setup, connection optimization).

2) Refund Eligibility (General Rules)

Refund requests may be considered when all the following apply:

You contact us within a reasonable time after purchase and explain the problem clearly.
Our support team verifies the issue and confirms we cannot resolve it with troubleshooting.
You cooperate by sharing required info (device type, app name, short description, and screenshots if needed).

Eligible examples

Verified technical issue that cannot be fixed after full support troubleshooting, or service not delivered as promised after confirmation by our team.

Not eligible examples

Incorrect device/app usage, unstable home internet, change of mind after activation, or issues caused by third-party apps/devices not under our control.

3) Non-Refundable Situations

Refunds are generally not provided for:

Customer error (wrong app setup, wrong device choice) when support assistance is available.
Internet problems at the customer side (slow Wi-Fi, ISP throttling, unstable router).
Service interruptions caused by device limitations, outdated apps, or third-party player issues.
Partial usage of the subscription after activation/delivery (depending on verification results).
Requests without sufficient information for verification.

4) How to Request a Refund

To request a refund, please contact support and provide:

Order details (name or identifier used in purchase)
Device type (Firestick / Smart TV / Android / iPhone / PC)
App name you are using
Short description of the issue + screenshots if possible

Contact Support Now We usually resolve problems quickly. If not, we’ll review refund eligibility.

Request via WhatsApp Request via Email

5) Review & Decision Process

Once we receive your request, we will:

Confirm your order details and service status.
Attempt troubleshooting and provide assistance to fix the issue.
If unresolved, evaluate eligibility based on verification results and policy rules.

What if the issue is caused by my internet or device?

If the issue is linked to customer internet stability, Wi-Fi strength, ISP throttling, or device limitations, we will provide tips and settings to improve performance. Refunds are generally not provided for these causes.

What if I changed my mind after activation?

Because this is a digital subscription delivered instantly, change-of-mind requests after activation are generally not refundable. Contact us first — we can often help optimize your experience.

6) Chargebacks & Disputes

If you have an issue, please contact us first so we can resolve it quickly. Filing a chargeback without contacting support may delay resolution and can lead to account suspension while the dispute is investigated.

7) Policy Updates

We may update this Refund Policy to reflect service or operational changes. Updates will be posted on this page, and the latest version will apply from the posting date.

8) Contact Information

For any questions about refunds or troubleshooting, contact us:

WhatsApp: +212728263067
Email: mohamedrouidi2001@gmail.com

We aim to provide fast assistance and fair handling of refund requests.
WhatsApp: +212728263067 • Email: mohamedrouidi2001@gmail.com